At our organisation, we are committed to delivering high-quality educational support services. We value feedback from students, clients, and partners, and we take all complaints seriously. Our aim is to resolve concerns promptly, fairly, and transparently.
We encourage individuals to raise any concerns as early as possible so that they can be resolved efficiently.
In the first instance, concerns should be raised informally with a member of our team. Many issues can be resolved quickly through discussion and clarification.
If the matter is not resolved informally, a formal complaint can be submitted in writing via email.
The complaint should include:
We will acknowledge the complaint within 3–5 working days and aim to provide a full response within 10–15 working days.
If you are not satisfied with the outcome, you may request a final review. This will be conducted by a senior member of staff who was not previously involved in the case. A final decision will normally be issued within 10 working days.
An appeal can be made if you believe a decision made by our organisation was unfair or incorrect.
Appeals may be considered where:
Appeals must be submitted in writing within 10 working days of receiving the decision. The appeal should clearly outline:
All appeals will be reviewed independently, and a final decision will be communicated within 10–15 working days.
All complaints and appeals are handled confidentially, fairly, and without bias. Raising a complaint will not affect the level of service you receive.
If you remain dissatisfied after completing our internal process, you may seek independent advice or escalate your concern to relevant external bodies, where applicable.
For complaints or appeals, please contact:
📧 Email: info@londoninnovativestudies.co.uk
📍 Address: Balfour Business Center High Road, Unit B-6, 390-392, High Road , Ilford, IG1 1BF
We are committed to:
