Privacy Notice (UK GDPR)

Last updated: 17 March 2026

1) Who we are

London Innovative Studies is the trading name used by London School of Innovative Studies Ltd
Company number: 15153343

Registered/office address:
Balfour Business Center High Road, Unit B-6
390–392 High Road
Ilford, England, IG1 1BF

Email: info@londoninnovativestudies.co.uk

We are committed to protecting your personal data and complying with the UK GDPR, the Data Protection Act 2018, and PECR (Privacy and Electronic Communications Regulations).

2) Controller and how to contact us

For data protection purposes, London School of Innovative Studies Ltd trading as London Innovative Studies is the data controller.

To contact us about privacy:

Email: info@londoninnovativestudies.co.uk
Subject line: Data Protection
Post: Balfour Business Center High Road, Unit B-6, 390–392 High Road, Ilford, England, IG1 1BF

3) What this notice covers

This notice explains what personal data we collect, why we use it, the lawful bases we rely on, who we share it with, how long we keep it, international transfers, security, and your rights.

4) Personal data we collect

4.1 Data you give us

Depending on what you request, such as an enquiry, consultation, admission, enrolment, or student support, we may collect:

• Identity & contact: name, address, email, phone number, date of birth, nationality, gender (if provided)
• Education & admissions: course preferences, education history, qualifications, transcripts, references, CV or personal statement, English test results
• Application/admin: copies of ID documents such as passport, right-to-study, visa or immigration documents where relevant to the service you request
• Communications: emails, call notes, WhatsApp messages, meeting notes
• Marketing preferences: whether you want updates and what channels you prefer

4.2 Data we collect automatically (website use)

When you browse our website, we may collect:

• Technical data: IP address, device type, browser, pages visited, and basic usage data
• This is typically collected via cookies and similar technologies

4.3 Data from third parties

We may receive data from:

• Education partners, assessors, trainers, colleges, or referees where you ask us to liaise on your behalf
• Lead or referral partners where data is provided lawfully

5) Special category data

We try to avoid collecting special category data, such as health or disability information, unless it is necessary, for example to request reasonable adjustments or provide appropriate support.

If we do process special category data, we will:

• explain why we need it
• apply extra safeguards
• rely on a valid UK GDPR condition, usually explicit consent, or another lawful condition where applicable

6) Why we use your data and our lawful bases

We only use your data where we have a lawful basis. Common purposes include:

Responding to enquiries and providing consultation or support

Lawful basis: legitimate interests and/or pre-contract steps

Admissions, application support, enrolment, and liaison with education providers or partners

Lawful basis: contract to deliver the service you asked for, and sometimes legal obligation where checks are required

Running and securing our website and systems

Lawful basis: legitimate interests, including IT security, fraud prevention, and service continuity

Marketing communications

Lawful basis: consent or soft opt-in where permitted under PECR

Compliance, record-keeping, dispute handling, and responding to authorities

Lawful basis: legal obligation and/or legitimate interests

7) Marketing and your choices (PECR)

We may send updates about study opportunities, services, events, and guidance:

• Email, SMS, or WhatsApp to individuals: only with consent or where PECR soft opt-in applies
• You can opt out at any time by using the unsubscribe link where available or by emailing info@londoninnovativestudies.co.uk

8) Cookies

Cookies are small files stored on your device. We use:

• Strictly necessary cookies for site functionality and security
• Analytics cookies only with your consent, where implemented
• Marketing cookies only with your consent, where implemented

You can manage cookie choices through your browser settings and, where available, our cookie banner or tool.

9) Who we share your data with

We may share your data with:

• Universities, colleges, education partners, assessors, or service partners to progress your enquiry, application, enrolment, or support request when you ask us to do so. They will usually act as independent controllers with their own privacy notices.
• Service providers (processors) such as hosting, email or communications tools, CRM systems, document management, and analytics providers, only under contracts that protect your data
• Authorities where required by law or to protect rights or safety

We do not sell personal data.

10) How long we keep your data

We keep your personal data only for as long as necessary.

Typical retention periods:

• General enquiries: up to 24 months from last contact
• Student and application files: up to 7 years after your last interaction or after services are completed
• Marketing records: until you opt out or after a period of inactivity. We may keep a small record to make sure we do not contact you again.
• Accounting and finance records: typically 6 years, or longer if required by law

11) Security

We use appropriate technical and organisational measures to protect personal data, including access controls, staff confidentiality, and secure systems. No method of transmission is completely secure, but we work hard to protect your information.

12) Children

Our services are generally intended for prospective students aged 16 and over.

If we learn that we have collected personal data from a child where we should not have done so, we will take steps to delete it or otherwise handle it in accordance with data protection law.